Whirl for property management

Handle guest requests and property admin.

Coordinate guest requests, cleaning updates and maintenance tasks across your tools.

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Confirming an early check-inExample

Guest · WhatsApp

“Our train gets in at 12. Is there any chance we can check in early?”

Checks the reservation and the property's early check-in policy
Asks the cleaning team when the apartment will be ready
Waits for their reply and follows up if needed
Prepares the arrival confirmation under your approval rules

The guest knows when the property will be ready.

How Whirl helps your team

A guest wants to check in early, but the cleaner has a different arrival time. Another guest has reported a maintenance issue on WhatsApp. Your team needs to check the bookings, read the messages and contact the people on site.

Whirl keeps related conversations in one task. It checks the reservation and property instructions, asks the cleaning or maintenance team for an update, and prepares the guest's reply. Your team handles property visits and reviews decisions that need approval.

Example workflows

Tasks Whirl can handle

Coordinate early check-ins

A guest asks to arrive before the usual check-in time.

Whirl checks the booking, asks the cleaning team when the property will be ready, and prepares the guest's reply.

The guest and cleaning team agree on a check-in time.

Follow up on repairs

A guest reports a broken appliance in WhatsApp.

Whirl gathers the property details, creates a maintenance task, and asks for a repair update before contacting the guest.

The guest's request and repair updates are recorded together.

Prepare for tomorrow's arrivals

A scheduled check reviews the next day's reservations.

Whirl compares arrival details with open property tasks and flags missing access instructions or unfinished preparation to the team.

The team knows which properties still need preparation before guests arrive.

Connect the tools you already use

These are example combinations. Connect your tools and choose which actions need your approval.

Smily
Breezeway
WhatsApp
Gmail
Slack

Common questions

Can Whirl coordinate with cleaners and maintenance teams?

Yes. Whirl can contact your teams through connected messaging tools and create tasks in supported systems such as Breezeway. If a property needs a visit, it assigns a task to a person and waits for their update.

Will Whirl promise a guest something we haven't agreed to?

Whirl uses the property instructions and approval rules you set. It can gather the information and prepare a response, then ask your team to approve exceptions, fees or goodwill gestures.

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