Whirl for e-commerce

Handle order changes and customer enquiries.

Check orders, coordinate with the warehouse and prepare replies to customers.

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A last-minute order changeExample

Customer · Gorgias

“I ordered the wrong size. Can you change the medium to a large before it's sent?”

Finds the order and checks its fulfilment status
Checks whether the replacement is available
Prepares the supported order change for approval
Updates the support conversation with the agreed outcome

The task records the customer's request and the agreed order change.

How Whirl helps your team

A customer asks to change an order through your support desk. Before replying, someone needs to check what they bought and whether the warehouse has already shipped it. That can mean checking several tools and waiting for a reply.

Whirl checks your connected support and order records before proposing an answer. It keeps warehouse replies attached to the task and prepares the order changes or customer messages your policy allows. When a case needs your team's review, the task includes the relevant records and messages.

Example workflows

Tasks Whirl can handle

Handle order changes

A customer asks to change an order before it ships.

Whirl checks the order and fulfilment status, confirms what is still possible, and prepares the change and customer response.

The customer knows whether the order can still be changed.

Coordinate supplier updates

A supplier emails a delay affecting products on order.

Whirl checks the affected orders and stock records, gathers a revised date, and prepares updates for support and affected customers.

Support and affected customers receive the revised delivery date.

Find unresolved fulfilment issues

A daily review checks orders still awaiting fulfilment.

Whirl compares unfulfilled orders with previous conversations, identifies unresolved issues, and assigns follow-up tasks.

Your team has a list of unresolved orders and the follow-up tasks assigned.

Connect the tools you already use

These are example combinations. Connect your tools and choose which actions need your approval.

Shopify
Gorgias
Gmail
Slack
Google Sheets

Common questions

Does Whirl replace our support desk?

No. Your team can keep using its support desk. Whirl checks connected records in tools such as Gorgias and Shopify, contacts the warehouse when needed, and prepares responses.

Can we review refunds and order changes first?

Yes. You choose which refunds and order changes can run automatically and which need someone to review them first.

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