Whirl for delivery & logistics
Check delivery records, contact drivers and coordinate the next delivery attempt.
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Investigating a missed deliveryExample“The delivery says attempted, but we've been here all morning. Can you check?”
When a delivery fails, dispatch checks the route, the driver sends a message, and the customer asks for an update by email. Someone needs to check these records and messages before arranging another attempt.
Whirl checks delivery details in your connected tools, asks dispatch or the driver for missing information, and prepares an update for the customer. Later replies are recorded in the same task, so the team can see what has already been checked and agreed.
Example workflows
A customer emails about a delivery that never arrived.
Whirl checks the delivery record, gathers the driver's update, and coordinates the next attempt with dispatch and the customer.
Dispatch and the customer agree on the next delivery attempt.
A scheduled review finds completed jobs missing supporting information.
Whirl checks the available delivery records, asks the responsible person for missing evidence, and follows up on the same task.
Dispatch can see which completed jobs still need supporting documents.
A customer sends a new collection request by email.
Whirl gathers the address, time window and parcel details, checks for missing information, and prepares the dispatch task.
Dispatch receives a complete request ready to review.
These are example combinations. Connect your tools and choose which actions need your approval.
Onfleet
OptimoRoute
WhatsApp
Teams
GmailNo. Route planning stays in your existing system. Whirl uses supported tools such as Onfleet and OptimoRoute to check delivery records, investigate problems and prepare updates.
Whirl can ask through a connected communication channel and wait for the reply. If a phone call or physical check is needed, it creates a task for a person and uses their update to continue.
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